*Shipping and Returns Policy for OSR Ayurveda*
*Effective Date:25/10/2024
At OSR Ayurveda, we strive to ensure a smooth shopping experience. Please review our shipping and returns policy carefully.
### Shipping Policy
*1. Shipping Methods and Costs*
We offer a variety of shipping options to meet your needs. Shipping costs will be calculated at checkout based on your location and the selected shipping method.
*2. Processing Time*
Orders are typically processed within [1-3 business days]. Once your order is shipped, you will receive a confirmation email with tracking information.
*3. Delivery Times*
Delivery times vary based on the shipping method chosen and your location. Generally, you can expect delivery within [5-10 business days] for standard shipping. Please note that delays may occur due to external factors.
*4. International Shipping*
We currently offer international shipping to select countries. Additional customs fees or taxes may apply upon delivery, which are the responsibility of the customer.
### Returns Policy
*1. Return Eligibility*
Due to the nature of our products, we accept returns only for unopened and unused items. To be eligible for a return, please ensure the following:
– The product is in its original packaging.
– The return request is made within 30 days of receipt.
*2. Return Process*
To initiate a return, please contact our customer service at [your contact information] to obtain a return authorization. Include your order number and the reason for the return.
*3. Shipping Costs for Returns*
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over RS 50.
*4. Refunds*
Once we receive and inspect your returned item, we will process your refund. Please allow [5-7 business days] for the refund to appear on your original payment method.
*5. Exchanges*
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
### Contact Us
If you have any questions about our shipping or returns policy, please contact us at:
*OSR Ayurveda*
info.osrayurveda@gmail.com
Mob no : 6283830128
Thank you for choosing OSR Ayurveda! We appreciate your support and are here to assist you with any concerns.